req_fde917794343
Received 2026-11-01 08:37:57 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing in Portuguese; no active damage is described.
- customer text
- Ola, quería saber o seu prezo.
- customer reply
- Thank you for reaching out. We'd be happy to discuss your restoration needs and provide information tailored to your situation. Please share details about what you're experiencing, and our team will follow up with you accordingly.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-11-01 08:37:57 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_fde917794343", "raw_text": "Ola, quería saber o seu prezo.", "channel": "web", "received_at": "2026-11-01T08:37:57.013830+00:00" } - raw_chars
30
2. validated
2026-11-01 08:37:57 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-11-01 08:37:57 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-11-01 08:37:57 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-11-01 08:37:57 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-11-01 08:37:59 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 544, "output_tokens": 40 }, "retries": 0 } ]
7. reply_drafted
2026-11-01 08:38:00 UTC- revision
0- reply
- Thank you for reaching out. We'd be happy to discuss your restoration needs and provide information tailored to your situation. Please share details about what you're experiencing, and our team will follow up with you accordingly.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 303, "output_tokens": 46 } - retries
0
8. reply_reviewed
2026-11-01 08:38:02 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 450, "output_tokens": 13 } - retries
0
9. customer_reply
2026-11-01 08:38:02 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out. We'd be happy to discuss your restoration needs and provide information tailored to your situation. Please share details about what you're experiencing, and our team will follow up with you accordingly.
10. finalized
2026-11-01 08:38:02 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global