req_7571dbe96be2

Received 2026-09-06 11:47:08 UTC via web · ← all requests

type
general inquiry
confidence
0.40
routing
human review open → queue
model path
claude-haiku-4-5 ok→low confidence, reread on claude-opus-4-8 still low→human review
dispatcher note
This appears to be spam/promotional content unrelated to restoration services, defaulting to general inquiry as it describes no actual damage.
customer text
A $25,000 promo code for the adventurous https://telegra.ph/Win-the-1000000-jackpot-today-Message-ID-671137-08-30
customer reply
Thank you for reaching out to us. A member of our team will review your message and determine how best to assist you. If you have an actual restoration need, please provide details about the damage or situation you're experiencing.
life safety
false
status
analyzed

Audit trail

Every pipeline step in order, with the exact values recorded at that step — including model attempts, token usage, errors, and the escalation decision. Where a human worked the request, the escalation_* workflow events continue the same trail.

1. received

2026-09-06 11:47:08 UTC
request
4 keys — request_id, raw_text, channel, … 
{
  "request_id": "req_7571dbe96be2",
  "raw_text": "A $25,000 promo code for the adventurous https://telegra.ph/Win-the-1000000-jackpot-today-Message-ID-671137-08-30",
  "channel": "web",
  "received_at": "2026-09-06T11:47:08.859839+00:00"
}
raw_chars
113

2. validated

2026-09-06 11:47:08 UTC
status
passed
checks
3 items 
[
  "non_empty",
  "length_bounds",
  "channel"
]

3. service_area

2026-09-06 11:47:08 UTC
mentions
0 items 
[]
in_service_area
null

4. life_safety_screen

screen clear 2026-09-06 11:47:08 UTC
matched_terms
0 items 
[]
triggered
false

5. hazard_screen

screen clear 2026-09-06 11:47:08 UTC
matched_terms
0 items 
[]
triggered
false

6. classified

2026-09-06 11:47:10 UTC
request_type
general_inquiry
confidence
0.25
prompt_config_version
1.2.0
prompt_config_fingerprint
453231eb1878
classifier
llm
model_used
claude-haiku-4-5
attempts
1 item 
[
  {
    "model": "claude-haiku-4-5",
    "usage": {
      "input_tokens": 576,
      "output_tokens": 59
    },
    "retries": 0
  }
]

7. reply_drafted

2026-09-06 11:47:15 UTC
revision
0
reply
Thank you for reaching out to us. A team member will personally review your request and contact you soon. If you're experiencing damage from water, fire, mold, storm, or another event requiring restoration services, please provide details about the situation so we can better assist you.
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 348,
  "output_tokens": 59
}
retries
0

8. reply_reviewed

2026-09-06 11:47:17 UTC
revision
0
approved
false
reasons
2 items 
[
  "Draft reply contains implied timing language ('contact you soon') which violates the no promised response times check",
  "Customer request appears to be spam/phishing and should not receive a standard service reply regardless of draft quality"
]
checker
critic_llm
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 496,
  "output_tokens": 57
}
retries
0

9. reply_drafted

2026-09-06 11:47:19 UTC
revision
1
reply
Thank you for reaching out to us. A member of our team will review your message and determine how best to assist you. If you have an actual restoration need, please provide details about the damage or situation you're experiencing.
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 404,
  "output_tokens": 48
}
retries
0

10. reply_reviewed

2026-09-06 11:47:20 UTC
revision
1
approved
true
reasons
0 items 
[]
checker
critic_llm
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 485,
  "output_tokens": 13
}
retries
0

11. customer_reply

2026-09-06 11:47:20 UTC
source
drafted
revisions_used
1
reply
Thank you for reaching out to us. A member of our team will review your message and determine how best to assist you. If you have an actual restoration need, please provide details about the damage or situation you're experiencing.

12. finalized

2026-09-06 11:47:20 UTC
request_type
general_inquiry
confidence
0.4
escalate_to_human
true
life_safety
false
action
escalated_to_human
escalation_model
claude-opus-4-8
confidence_threshold
0.7
threshold_source
global
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 782,
  "output_tokens": 71
}
retries
0

13. escalation_opened

2026-09-06 11:47:20 UTC
reasons
1 item 
[
  "low_confidence"
]
life_safety
false