req_74da97b16799
Received 2026-10-24 16:42:47 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing for services, which is a general inquiry rather than describing any active damage or emergency.
- customer text
- Hai, saya ingin tahu harga Anda.
- customer reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—a team member will follow up with you to discuss your specific needs and provide relevant information. Please feel free to describe any damage or situation you're dealing with so we can better assist you.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-10-24 16:42:47 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_74da97b16799", "raw_text": "Hai, saya ingin tahu harga Anda.", "channel": "web", "received_at": "2026-10-24T16:42:47.490920+00:00" } - raw_chars
32
2. validated
2026-10-24 16:42:47 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-10-24 16:42:47 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-10-24 16:42:47 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-10-24 16:42:47 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-10-24 16:42:50 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 546, "output_tokens": 48 }, "retries": 0 } ]
7. reply_drafted
2026-10-24 16:42:51 UTC- revision
0- reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—a team member will follow up with you to discuss your specific needs and provide relevant information. Please feel free to describe any damage or situation you're dealing with so we can better assist you.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 313, "output_tokens": 61 } - retries
0
8. reply_reviewed
2026-10-24 16:42:53 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 467, "output_tokens": 13 } - retries
0
9. customer_reply
2026-10-24 16:42:53 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out to us. We'd be happy to help you understand what we offer—a team member will follow up with you to discuss your specific needs and provide relevant information. Please feel free to describe any damage or situation you're dealing with so we can better assist you.
10. finalized
2026-10-24 16:42:53 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global