req_69b81595bee2
Received 2026-10-26 01:25:08 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.85
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing in Latvian; classified as general inquiry since no active damage or emergency is described.
- customer text
- Sveiki, es gribēju zināt savu cenu.
- customer reply
- Thank you for reaching out to us. We've received your inquiry and a team member will review your request and contact you with next steps. We're here to help with your restoration needs.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-10-26 01:25:08 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_69b81595bee2", "raw_text": "Sveiki, es gribēju zināt savu cenu.", "channel": "web", "received_at": "2026-10-26T01:25:08.825440+00:00" } - raw_chars
35
2. validated
2026-10-26 01:25:08 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-10-26 01:25:08 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-10-26 01:25:08 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-10-26 01:25:08 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-10-26 01:25:11 UTC- request_type
- general_inquiry
- confidence
0.85- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 549, "output_tokens": 49 }, "retries": 0 } ]
7. reply_drafted
2026-10-26 01:25:12 UTC- revision
0- reply
- Thank you for reaching out to us. We'd be happy to discuss your restoration needs and provide information about our services. To give you an accurate overview, one of our team members will review your request and contact you with next steps.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 317, "output_tokens": 50 } - retries
0
8. reply_reviewed
2026-10-26 01:25:14 UTC- revision
0- approved
false- reasons
-
1 item
[ "Draft reply implies pricing/quote discussion ('provide information about our services' in context of customer asking about price), which violates the no-pricing rule" ] - checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 459, "output_tokens": 44 } - retries
0
9. reply_drafted
2026-10-26 01:25:15 UTC- revision
1- reply
- Thank you for reaching out to us. We've received your inquiry and a team member will review your request and contact you with next steps. We're here to help with your restoration needs.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 360, "output_tokens": 41 } - retries
0
10. reply_reviewed
2026-10-26 01:25:16 UTC- revision
1- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 450, "output_tokens": 13 } - retries
0
11. customer_reply
2026-10-26 01:25:16 UTC- source
- drafted
- revisions_used
1- reply
- Thank you for reaching out to us. We've received your inquiry and a team member will review your request and contact you with next steps. We're here to help with your restoration needs.
12. finalized
2026-10-26 01:25:16 UTC- request_type
- general_inquiry
- confidence
0.85- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global