req_441c9ed15219
Received 2026-10-17 12:47:51 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- human review open → queue
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- This is a spam/scam message unrelated to restoration services; classified as general inquiry since it doesn't describe any property damage.
- customer text
- Read the news and earn $50,000,000 per month commercially https://telegra.ph/Read-the-latest-news-and-earn-50000000-in-a-month-Message-ID-168799-10-05
- customer reply
- This is a spam/scam message unrelated to restoration services; classified as general inquiry since it doesn't describe any property damage.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-10-17 12:47:51 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_441c9ed15219", "raw_text": "Read the news and earn $50,000,000 per month commercially https://telegra.ph/Read-the-latest-news-and-earn-50000000-in-a-month-Message-ID-168799-10-05", "channel": "web", "received_at": "2026-10-17T12:47:51.278112+00:00" } - raw_chars
150
2. validated
2026-10-17 12:47:51 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-10-17 12:47:51 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-10-17 12:47:51 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-10-17 12:47:51 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-10-17 12:47:54 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 585, "output_tokens": 53 }, "retries": 0 } ]
7. reply_drafted
2026-10-17 12:47:55 UTC- revision
0- reply
- Thank you for contacting us. We specialize in restoration services for water, fire, mold, storm, and biohazard damage. If you have a property damage situation you'd like to discuss, please submit a new request with details about what happened, and we'll be happy to help.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 358, "output_tokens": 65 } - retries
0
8. reply_reviewed
2026-10-17 12:47:57 UTC- revision
0- approved
false- reasons
-
1 item
[ "Customer request is spam/malicious content unrelated to restoration services; draft reply should not engage with or validate the request" ]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 511, "output_tokens": 38 } - retries
0
9. reply_drafted
2026-10-17 12:47:58 UTC- revision
1- reply
- Thank you for contacting us. We're here to help with water, fire, mold, storm, and other property damage restoration needs. If you have a genuine restoration emergency or question, please reach out with details about your property damage and we'll be happy to assist.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 395, "output_tokens": 59 } - retries
0
10. reply_reviewed
2026-10-17 12:47:59 UTC- revision
1- approved
false- reasons
-
1 item
[ "Customer request appears to be spam/phishing content unrelated to restoration services; draft reply should not engage with or legitimize this request by responding as if it were a genuine inquiry" ]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 505, "output_tokens": 50 } - retries
0
11. customer_reply
2026-10-17 12:47:59 UTC- source
- fallback_dispatcher_note
- revisions_used
1- reasons
-
1 item
[ "Customer request appears to be spam/phishing content unrelated to restoration services; draft reply should not engage with or legitimize this request by responding as if it were a genuine inquiry" ]
- reply
- This is a spam/scam message unrelated to restoration services; classified as general inquiry since it doesn't describe any property damage.
12. finalized
2026-10-17 12:47:59 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
true- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global
13. escalation_opened
2026-10-17 12:47:59 UTC- reasons
-
1 item
[ "reply_review_failed" ]
- life_safety
false