req_388bb7b12cc8

Received 2026-11-02 21:49:56 UTC via web · ← all requests

type
general inquiry
confidence
0.10
routing
human review open → queue
model path
claude-haiku-4-5 ok→low confidence, reread on claude-opus-4-8 still low→human review
dispatcher note
Message content is unintelligible gibberish with no describable damage type, defaulting to general inquiry for manual follow-up.
customer text
Gfihudwgfyehjwowjifwhu fuehiqokewwfueiweqijwihrwu ifwiqdjwrhwijwijwirhwu restorationintake.com
customer reply
Thank you for reaching out to us. We received your request and will have a team member personally review it and contact you to better understand your situation. We're here to help once we can clarify the details of what you're experiencing.
life safety
false
status
analyzed

Audit trail

Every pipeline step in order, with the exact values recorded at that step — including model attempts, token usage, errors, and the escalation decision. Where a human worked the request, the escalation_* workflow events continue the same trail.

1. received

2026-11-02 21:49:56 UTC
request
4 keys — request_id, raw_text, channel, … 
{
  "request_id": "req_388bb7b12cc8",
  "raw_text": "Gfihudwgfyehjwowjifwhu fuehiqokewwfueiweqijwihrwu ifwiqdjwrhwijwijwirhwu restorationintake.com",
  "channel": "web",
  "received_at": "2026-11-02T21:49:56.866038+00:00"
}
raw_chars
94

2. validated

2026-11-02 21:49:56 UTC
status
passed
checks
3 items 
[
  "non_empty",
  "length_bounds",
  "channel"
]

3. service_area

2026-11-02 21:49:56 UTC
mentions
0 items 
[]
in_service_area
null

4. life_safety_screen

screen clear 2026-11-02 21:49:56 UTC
matched_terms
0 items 
[]
triggered
false

5. hazard_screen

screen clear 2026-11-02 21:49:56 UTC
matched_terms
0 items 
[]
triggered
false

6. classified

2026-11-02 21:49:58 UTC
request_type
general_inquiry
confidence
0.5
prompt_config_version
1.2.0
prompt_config_fingerprint
453231eb1878
classifier
llm
model_used
claude-haiku-4-5
attempts
1 item 
[
  {
    "model": "claude-haiku-4-5",
    "usage": {
      "input_tokens": 583,
      "output_tokens": 58
    },
    "retries": 0
  }
]

7. reply_drafted

2026-11-02 21:50:02 UTC
revision
0
reply
Thank you for reaching out to us. We received your request and will have a team member personally review it and contact you to better understand your situation. We're here to help once we can clarify the details of what you're experiencing.
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 357,
  "output_tokens": 51
}
retries
0

8. reply_reviewed

2026-11-02 21:50:03 UTC
revision
0
approved
true
reasons
0 items 
[]
checker
critic_llm
model_used
claude-haiku-4-5
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 495,
  "output_tokens": 12
}
retries
0

9. customer_reply

2026-11-02 21:50:03 UTC
source
drafted
revisions_used
0
reply
Thank you for reaching out to us. We received your request and will have a team member personally review it and contact you to better understand your situation. We're here to help once we can clarify the details of what you're experiencing.

10. finalized

2026-11-02 21:50:03 UTC
request_type
general_inquiry
confidence
0.1
escalate_to_human
true
life_safety
false
action
escalated_to_human
escalation_model
claude-opus-4-8
confidence_threshold
0.7
threshold_source
global
usage
2 keys — input_tokens, output_tokens 
{
  "input_tokens": 793,
  "output_tokens": 68
}
retries
0

11. escalation_opened

2026-11-02 21:50:03 UTC
reasons
1 item 
[
  "low_confidence"
]
life_safety
false