req_2ad63f996a01
Received 2026-09-06 07:03:00 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- human review open → queue
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking about pricing in Azerbaijani, with no mention of any active damage or emergency situation.
- customer text
- Salam, qiymətinizi bilmək istədim.
- customer reply
- Customer is asking about pricing in Azerbaijani, with no mention of any active damage or emergency situation.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-09-06 07:03:00 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_2ad63f996a01", "raw_text": "Salam, qiymətinizi bilmək istədim.", "channel": "web", "received_at": "2026-09-06T07:03:00.060842+00:00" } - raw_chars
34
2. validated
2026-09-06 07:03:00 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-09-06 07:03:00 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-09-06 07:03:00 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-09-06 07:03:00 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-09-06 07:03:02 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 548, "output_tokens": 48 }, "retries": 0 } ]
7. reply_drafted
2026-09-06 07:03:03 UTC- revision
0- reply
- Thank you for reaching out to us. We'd be happy to discuss how we can help with your restoration needs. A team member will contact you soon to understand your specific situation and provide you with the information you're looking for.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 315, "output_tokens": 49 } - retries
0
8. reply_reviewed
2026-09-06 07:03:05 UTC- revision
0- approved
false- reasons
-
1 item
[ "Contains promised response time language ('will contact you soon') which violates the no-promised-times check" ] - checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 457, "output_tokens": 34 } - retries
0
9. reply_drafted
2026-09-06 07:03:07 UTC- revision
1- reply
- Thank you for reaching out to us. We understand you're interested in learning more about our services and pricing. A team member will review your inquiry and contact you with the information you need.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 349, "output_tokens": 41 } - retries
0
10. reply_reviewed
2026-09-06 07:03:08 UTC- revision
1- approved
false- reasons
-
1 item
[ "Reply contains pricing language: 'interested in learning more about our services and pricing' directly addresses cost/pricing information the customer requested" ]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 449, "output_tokens": 40 } - retries
0
11. customer_reply
2026-09-06 07:03:08 UTC- source
- fallback_dispatcher_note
- revisions_used
1- reasons
-
1 item
[ "Reply contains pricing language: 'interested in learning more about our services and pricing' directly addresses cost/pricing information the customer requested" ]
- reply
- Customer is asking about pricing in Azerbaijani, with no mention of any active damage or emergency situation.
12. finalized
2026-09-06 07:03:08 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
true- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global
13. escalation_opened
2026-09-06 07:03:08 UTC- reasons
-
1 item
[ "reply_review_failed" ]
- life_safety
false