req_29768ff76516
Received 2026-08-31 18:57:25 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.85
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Appears to be spam or promotional content unrelated to any restoration service need; classified as general inquiry due to lack of any damage claim.
- customer text
- YOUR $25,000 PROMO CODE FOR A GALA http://bpl.kr/RkQq
- customer reply
- Thank you for reaching out. We're unable to process this request as it does not appear to relate to a restoration service need. If you have a water, fire, mold, storm, or other damage situation that requires assistance, please submit a new intake request with details about the damage, and we'll be happy to help.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-08-31 18:57:25 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_29768ff76516", "raw_text": "YOUR $25,000 PROMO CODE FOR A GALA http://bpl.kr/RkQq", "channel": "web", "received_at": "2026-08-31T18:57:25.920107+00:00" } - raw_chars
53
2. validated
2026-08-31 18:57:25 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-08-31 18:57:25 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-08-31 18:57:25 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-08-31 18:57:25 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-08-31 18:57:29 UTC- request_type
- general_inquiry
- confidence
0.85- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 557, "output_tokens": 54 }, "retries": 0 } ]
7. reply_drafted
2026-08-31 18:57:30 UTC- revision
0- reply
- Thank you for reaching out. We're unable to process this request as it does not appear to relate to a restoration service need. If you have a water, fire, mold, storm, or other damage situation that requires assistance, please submit a new intake request with details about the damage, and we'll be happy to help.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 331, "output_tokens": 70 } - retries
0
8. reply_reviewed
2026-08-31 18:57:32 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 488, "output_tokens": 13 } - retries
0
9. customer_reply
2026-08-31 18:57:32 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out. We're unable to process this request as it does not appear to relate to a restoration service need. If you have a water, fire, mold, storm, or other damage situation that requires assistance, please submit a new intake request with details about the damage, and we'll be happy to help.
10. finalized
2026-08-31 18:57:32 UTC- request_type
- general_inquiry
- confidence
0.85- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global