req_0c13eeda3d67
Received 2026-10-17 19:25:55 UTC via web · ← all requests
- type
- general inquiry
- confidence
- 0.95
- routing
- auto
- model path
- claude-haiku-4-5 ok→auto-accepted
- dispatcher note
- Customer is asking for pricing information in what appears to be Azerbaijani, with no mention of any active damage or emergency situation.
- customer text
- Salam, qiymətinizi bilmək istədim.
- customer reply
- Thank you for reaching out. We'd be happy to help assess your situation and discuss next steps. To provide you with relevant information, our team will need details about what you're experiencing—such as the type and extent of any damage. Please reply with more information, and we can guide you from there.
- life safety
- false
- status
- analyzed
Audit trail
Every pipeline step in order, with the exact values recorded at that step —
including model attempts, token usage, errors, and the escalation decision. Where a human
worked the request, the escalation_* workflow events continue the same trail.
1. received
2026-10-17 19:25:55 UTC- request
-
4 keys — request_id, raw_text, channel, …
{ "request_id": "req_0c13eeda3d67", "raw_text": "Salam, qiymətinizi bilmək istədim.", "channel": "web", "received_at": "2026-10-17T19:25:55.581347+00:00" } - raw_chars
34
2. validated
2026-10-17 19:25:55 UTC- status
- passed
- checks
-
3 items
[ "non_empty", "length_bounds", "channel" ]
3. service_area
2026-10-17 19:25:55 UTC- mentions
-
0 items
[]
- in_service_area
null
4. life_safety_screen
screen clear 2026-10-17 19:25:55 UTC- matched_terms
-
0 items
[]
- triggered
false
5. hazard_screen
screen clear 2026-10-17 19:25:55 UTC- matched_terms
-
0 items
[]
- triggered
false
6. classified
2026-10-17 19:25:57 UTC- request_type
- general_inquiry
- confidence
0.95- prompt_config_version
- 1.2.0
- prompt_config_fingerprint
- 453231eb1878
- classifier
- llm
- model_used
- claude-haiku-4-5
- attempts
-
1 item
[ { "model": "claude-haiku-4-5", "usage": { "input_tokens": 548, "output_tokens": 53 }, "retries": 0 } ]
7. reply_drafted
2026-10-17 19:25:58 UTC- revision
0- reply
- Thank you for reaching out. We'd be happy to help assess your situation and discuss next steps. To provide you with relevant information, our team will need details about what you're experiencing—such as the type and extent of any damage. Please reply with more information, and we can guide you from there.
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 320, "output_tokens": 65 } - retries
0
8. reply_reviewed
2026-10-17 19:26:00 UTC- revision
0- approved
true- reasons
-
0 items
[]
- checker
- critic_llm
- model_used
- claude-haiku-4-5
- usage
-
2 keys — input_tokens, output_tokens
{ "input_tokens": 473, "output_tokens": 12 } - retries
0
9. customer_reply
2026-10-17 19:26:00 UTC- source
- drafted
- revisions_used
0- reply
- Thank you for reaching out. We'd be happy to help assess your situation and discuss next steps. To provide you with relevant information, our team will need details about what you're experiencing—such as the type and extent of any damage. Please reply with more information, and we can guide you from there.
10. finalized
2026-10-17 19:26:00 UTC- request_type
- general_inquiry
- confidence
0.95- escalate_to_human
false- life_safety
false- action
- passed
- confidence_threshold
0.7- threshold_source
- global